ICS KnowledgeBase

Reverse a Credit

To reverse a credit you need to access the cash receipts screen, from the pt chart, click payments, click credit info/issue, post a patient credit, enter the amount you want to reverse and the reason for the reverse a check # is not required, this is used when issuing a refund, record the credit.  

If the credit balance is a negative (-) issue a positive (+) amount. If the amount you need to reverse is a positive(+) amount issue a negative (-) amount 

If the amount to reverse is a (-) use the (-)
If the amount to reverse is a (+) do not use a (+) symbol 

To see what you need to use (-) or (+). From the front of the chart, double click  "credits pending" if the total credit is a -$$ you will credit a (+) if the total credit is $$, you will credit a (-)  

Do not use ( ) or $ signs when entering the amounts to reverse