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The article has been updated successfully but requires approval before it is published.Why do my secondary claims get rejected when I send them electronically?
There could be many reasons why a claim would be rejected when it is sent electronically.1. The first thing to check is if you have the correct settings in the insurance library.
2. you also have to make sure you posted the approved and paid amount. To confirm that this was done, first go to claim history then click on View or Print Options on the top right of the claim history screen, then click on Toggle Reveal Details. You will see an area that says A= $ amount. If there is no value here then you must reverse the payments and repost correctly. You can also just reprint the claim and send it on paper with the copy of the EOB.
Putting the approved and paid amounts is the same thing as attaching an EOB to a paper claim.
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Last Updated
8th of April, 2009
