ICS KnowledgeBase

In order for you to transmit your secondary claims to Aetna, Cigna, United Healthcare, Mailhandlers, Coventry and AIG via Zip Claim, the insurance entries need to be updated/corrected.

1. Verify that the insurance you are using is for secondary claims ONLY. If the insurance entry is used for primary claims also, make a new insurance entry for the secondary claims.

2. Use the same electronic code and neic address as the primary insurance entry. Update the patient charts as you come accross them or run the "Who Has What Insurance" report to update your charts at one time.

3. If you have claims in your future list for Zip claim that will not transmit because they are not named properly, it is suggested that you print these claims on paper, mail them and then

remove that claim from the future listing. Update the patient chart so that future claims will have the updated Secondary Insurance and be sent electronically.

To delete a claim from the future listing, click the selected claim so that it is highlighted.

In the "Future Date Info" type in "DEL" and then "Mark it". This will remove the claim from the transmit screen.

If you need additional help with this please call our office and speak to a support representative.